• **Customer Privacy / Information**

  • Your privacy matters to us! We absolutely NEVER share, pass on, or sell any customer information. Your trust is our priority!

 

• **How do I get in touch with Check Custom Design?**

  • Got questions or requests? We're here for you! The quickest way to reach us is by emailing sales-support@checkcustomdesign.com. We aim to respond within 1 business day (weekends and holidays not included). Just a heads up, during busy times, it might us a little longer, but we appreciate your patience! 

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• What is DTG Printed?**

  • Get ready for amazing quality! Our T-shirts and Hoodies are crafted using state-of-the-art DTG (Direct To Garment) technology, which means your designs will look stunning and last longer than ever!

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• **Processing Times**

  • For T-shirts,, and Mugs, once we receive your order, we spring into action! Typically, it takes about 3-5 days to get your order processed and shipped. You’ll receive an email notification with tracking info soon as it’s on its way!

  • For Decals and Stickers, we’re fast! These are processed and shipped within just 1 day (excluding weekends and holidays).

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• **How do I submit a design special request to Check Custom Design?**

  • We'd love to see your ideas! Just send us your design or request by emailing sales-support@checkdesign.com. We’ll review it and aim to get back to you within 1 business day. Thanks for your patience if we're a bit busy!

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• **What is covered under our policy?**

  • We’re all about delivering high-quality products on time! Our policy guarantees: - Your order will be top-notch and delivered promptly! - You’ll receive exactly what you ordered, right to the quantity! - Your product will closely reflect the artwork you uploaded as possible. However, please note that delivery times depend on courier, and we can only provide estimates. We also can’t cover issues caused by incorrect addresses or delivery refusals.

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• **Our refund/return:**

  • At Check Custom Design, your satisfaction is our top priority! If your order arrives damaged, reach out within 3 business days of receipt at sales-support@checkcustomdesign.com, and we happily work with you to resolve the issue. For any quality and/or damaged items concerns, a photo will help us identify and resolve the issues together. Please remember return shipping costs for non-Check Custom Design issues are the customer’s responsibility. If you’re not completely satisfied with your order, let us know within 3 business days of receiving it! We’ll do everything we can for you to resolve any concerns. Your happiness is our priority!